Frequently Asked Questions

1,Can you ensure good quality as the price is so low?

We have experienced tuning techniques and extraordinary craftsmanship. We are confident in the quality of our instruments. Our initial aspiration is to make everyone who loves handpan can have the sound that fits his soul. For this reason, we provide fair and affordable price and free worldwide shipping.


2,What is shipping policy?

We ship to all over the world via various shipping method.It normally takes 7-25 days to delivery,EU countries delivery 3-7 days.

Delay may occur due to the impact of COVID-19. Your understanding is highly appreciated.


3,Where can I hear the sound of the handpans?

You can listen to the sound on each detail page of our instruments or watch the videos on Youtube where more beautiful music and songs playing with our handpans are presented.


4,Do you have a suggestion choice for beginner?

Yeah we recommend you this one in 9 notes for you.


5,What's your Refunds and Returns policy?

If you are dissatisfied with our instruments and ask for a refund and return, please contact us within 7 days after receiving the instruments.

Please note that minor scratches and hammer marks are normal phenomenon during manual tuning, and the problem of marks and uneven color after nitriding is also difficult to avoid. Each handcrafted handpan is unique, these should not be the reason for a refund and return.

If you suspect the handpan you received is out-of-tune although we are confident with our quality control, please use the included drumsticks to tap the notes gently and use the professional handpan tuning software "Linotune" (available online) to test the tune, and take a video for us to confirm.

We cannot accept refunds for human-caused marks, scratches, bumps or any other damage after receipt.

6,How to maintain my handpan in good condition?
Wear a side strip for the handpan, such as black rubber edge and braided rope.
Play handpan on your legs, futon or handpan stand to avoid directly touching the ground.
DO NOT let your handpan touch with corrosive liquids such as detergents, alcohol, etc.
Keep it away from fire. DO NOT expose it to a severe cold environment.
Store the handpan in a dry and ventilated place to avoid moisture.
When playing, avoid bumps, rings or long fingernails scratching the surface.
Hand sweat may cause the handpan to rust. Dry the surface with dust-free cloth after playing.
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